We offer free local pick-up in Nanaimo. If you would like to arrange to collect your order locally, choose the pick up tab at checkout (see picture). If you need your parcel shipped, please do not choose this option.You can find further details pertaining to pick ups at the bottom of this page.
For all other orders within Canada, Green Bohème ships within 1-2 business days via Canada Post Expedited Parcel, which includes tracking and insurance and takes 1-6 business days, depending on the destination. We reserve the right to consider other courier options. Please note that import duties, taxes, and charges are not included in the product price or shipping costs and are the responsibility of the buyer. **Shipping times may be affected by COVID-19 precautions**
- Within Canada, we charge a flat rate of just $15 for orders up to $50.
- We charge a flat rate of $12 for orders over $50.
- Orders within Canada over $100 (pre-tax) receive free shipping.
- To the continental USA, we offer expedited shipping (with tracking) for $20 CAD for orders under $50
- We charge a flat rate of $15 CAD for orders over $50.
- Orders over $150 CAD (pre-tax) receive free shipping.
Some products are not eligible for free shipping due to their size. If this is the case, it will noted in the product description.
If you live outside of North America and wish to purchase from the shop, send us an email at firstname.lastname@example.org. Please specify the exact item(s) you’d like to buy, along with your shipping address and we’ll get a shipping quote for you.
All shipping material has been carefully selected to be gentle on the environment. We re-use boxes and packaging materials that we have received from our suppliers, use as little packaging as possible, and only purchase packaging that can be easily recycled - even our shipping labels are compostable. If your box looks like it has been around the block (or across the country), it likely has! Rest assured that each order has been packed with care, and your purchases should be received in perfect condition. Please responsibly recycle shipping material you will not be reusing. The planet thanks you! ☺
When your purchase leaves us, all items are in perfect condition. However, in the unlikely event that your item(s) arrive damaged, please email us at email@example.com within three days of the arrival your package for instructions. We ask that you include photos of the damaged items and packaging and keep all contents and packaging for insurance claim purposes.
Lost or Missing Parcels
Please note that we cannot take responsibility for lost/missing packages that show successful delivery to the order address, arrival at the wrong location due to incorrect delivery address, or those held up due to international customs. If an order is returned to us due to an incorrect address entry, the cost to re-ship the item will be the responsibility of the buyer.
Local Pick ups
If local pick-up is chosen at checkout, an email with pick-up information will be sent to the address provided. Generally an email will be sent within an hour of your order being placed, but please allow up to 24 hours. If you have not received an email within 24 hours, be sure to check your junk folder. Please read the instructions carefully. You can reach us at firstname.lastname@example.org with any questions regarding collection.
We utilize a cubby system to allow some flexibility with pick up times; however, a specific time is needed. If you fail to pick up your order within the prearranged time frame and have not made us aware, Green Bohème cannot be responsible for your product and a new pick up time will be arranged.